The Reminder is making its archives back to 2003 available on our website. Please note that, due to technical limitations, archive articles are presented without the usual formatting.
SaskPower is modernizing customer service delivery across Saskatchewan in a bid to ensure services are in step with customer preferences and practices. This fall, SaskPower customer service will allow bill payments by credit card. Customers will also see improved web-based services, including a greater ability to interact with SaskPower through social media. The Crown corporation's ability to serve customers over the phone will also be increased to help ensure quality service delivered by a live person who resides in Saskatchewan. 'Our customers are increasingly asking for more info online, are visiting our offices less and are calling us more often,' said SaskPower President and CEO Robert Watson. 'Customers appreciate the fact that they connect with a person when they phone SaskPower. We've seen noticeable increases to our contact centre traffic in recent years, while the number of customers visiting SaskPower offices has decreased by more than 40 per cent.' SaskPower has expanded contact centre hours of operation. Representatives are available for general inquiries by phone from 8 a.m. to 7 p.m. Monday to Friday; from 8:30 a.m. to 4 p.m. on Saturday; and are available 24/7 for the reporting of power outages and emergency trouble. SaskPower said it will continue to respond and restore power outages as safely and quickly as possible. As of Nov. 30, walk-in customer services will continue in Regina, Saskatoon, Prince Albert, Yorkton and North Battleford locations, where representatives have the best opportunity to serve the largest portion of SaskPower customers. In other office locations across the province, all current full-time representatives will continue in their positions and focus their efforts on contact centre activities, online services, and billing. _ Compiled from a SaskPower news release
