The Reminder is making its archives back to 2003 available on our website. Please note that, due to technical limitations, archive articles are presented without the usual formatting.
RBC Financial Group said that by opening of business this morning, its clients' accounts will reflect virtually all transactions processed up to and including Friday, June 4 and it expects that client transactions completed over the weekend will be reflected in their account balances on a normal basis. "Our transaction processing is essentially up to date and we are finally back to a more normal schedule. However, the delays we experienced throughout much of last week have prevented some other financial institutions from updating their own client accounts," said Marty Lippert, vice-chairman and RBC's chief information officer. "Now that those institutions have the information they need, they will be able to update their records according to their own processing schedules." "Our clients and a great many other Canadians have shown incredible patience and understanding and we apologize for the inconvenience and hardship this disruption has caused them," said Gordon Nixon, president & chief executive officer of RBC Financial Group. "We will not consider this disruption behind us until its consequences have been resolved for every client regardless of the institution with which they bank. While there may be some isolated instances where the effects of the disruption will impact clients over the next few days, I want to assure them that their money is safe and secure and that we will continue to do whatever we can to assist them," said Nixon. RBC has communicated in both print and radio advertising messages over the weekend the steps it is taking to help offset the impact of the disruption on clients, including its commitment to refund any overdraft charges or fees incurred as a result of this disruption. RBC has agreed to reimburse other Canadian financial institutions for certain costs their clients have incurred related to the service disruption and appreciates the cooperation it has received from them. Customers should contact their own financial institution directly to address any issues they may have. Clients of RBC experiencing any further difficulties are asked to contact their branch, business centre, or Royal Direct at 1 800 Royal 1-1.
